These Terms of Service govern your use of RespondPal.ai and form a binding agreement between you and RespondPal, LLC. Please read them carefully.
Service Description
RespondPal.ai, operated by RespondPal, LLC, provides an AI-powered lead response system ("the Service") that automatically responds to inbound customer inquiries on behalf of subscribing businesses via SMS. The Service is provided on a rental basis — clients rent access to the system and do not purchase or own any underlying technology.
SMS Program Description
By using RespondPal, subscribing businesses agree to only send SMS messages through the Service to individuals who have provided consent as described above. The following terms govern the SMS program:
RespondPal operates an automated SMS messaging program that sends text messages only to individuals who have explicitly opted in by submitting a contact form with SMS consent language or by placing an inbound call to the business. Message and data rates may apply. Message frequency varies based on lead volume.
- Program name: RespondPal AI Lead Response
- Supported carriers: all major US carriers including AT&T, Verizon, T-Mobile, and others
- Opt-in method: explicit consent via web form submission containing opt-in language, or implied consent via inbound phone call to the business number
- Opt-in language displayed on all forms: 'By submitting this form you agree to receive automated SMS messages from [Business Name] regarding your service inquiry. Message and data rates may apply. Reply STOP to opt out at any time.'
- To opt out: reply STOP to any message. You will receive one confirmation text and no further messages will be sent
- To get help: reply HELP to any message or contact hello@respondpal.ai
- For support: hello@respondpal.ai or (602) 584-2569
- Message types: initial service inquiry response, follow-up messages for non-responders, appointment booking confirmations, and post-job Google review requests
- Neither RespondPal nor subscribing businesses will be liable for delayed or undelivered messages due to carrier issues outside our control
Eligibility and Account
By using RespondPal, you represent that you are a business owner or authorized representative of a business entity. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
Fees and Billing
All fees are non-refundable. Monthly service fees are billed in advance on the same calendar date each month. Failure to pay within 5 days of the billing date may result in service suspension.
- One-time Activation Fee: $499, due upon signing before activation begins
- Monthly Service Fee: $997/month, first charge on Agent go-live date, billed automatically via Stripe on the same date each month thereafter
- No prorated refunds for early cancellation or unused periods
Intellectual Property
All technology, workflows, AI configurations, Twilio numbers, Make.com templates, and related systems are and remain the exclusive property of RespondPal, LLC. Clients are granted a limited, non-transferable license to use the Service during the active term. This license terminates immediately upon cancellation or non-payment.
Cancellation
Either party may cancel the Service at any time with written notice to hello@respondpal.ai. Upon cancellation, the Service remains active through the last day of the current paid billing period. All agent components, phone numbers, and configurations revert to RespondPal, LLC upon termination.
Acceptable Use
You agree not to use RespondPal to:
- Send unsolicited messages or spam to individuals who have not requested contact
- Impersonate any person or business you are not authorized to represent
- Violate any applicable law, including telemarketing, TCPA, and consumer protection regulations
- Send messages to individuals who have opted out via STOP
- Engage in any activity that could damage, disable, or impair the Service
Disclaimer of Warranties
RespondPal is provided 'as is' without warranties of any kind. We do not guarantee specific lead volumes, conversion rates, or business outcomes. Results depend on your business, market, pricing, and other factors outside our control.
Limitation of Liability
RespondPal, LLC's total liability under these Terms shall not exceed the total amount paid by you in the 30 days immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
Service Area Exclusivity
For the duration of an active service agreement and while payments are current, Provider agrees not to activate a RespondPal agent for another business in the same primary industry within a 15-mile radius of the Client's declared primary business address.
- Exclusivity applies to the Client's declared primary industry only
- Exclusivity terminates immediately upon cancellation, non-payment, or material breach by Client
- Upon termination, Provider is free to activate agents for other businesses within the former Exclusivity Zone
- Client's primary business address must be declared at time of activation
Governing Law
These Terms are governed by the laws of the State of Wyoming. Any disputes shall be resolved through binding arbitration or in the applicable courts of Wyoming.
Changes to Terms
We reserve the right to update these Terms at any time. Active clients will be notified of material changes via email with at least 14 days notice before the changes take effect.
Questions or Concerns?
If you have any questions about these terms, please reach out directly.
RespondPal, LLC · Wyoming, USA